30 Day Return/Exchange Policy

Thank you for shopping with LulaRuth

If you are not 100% satisfied with your purchase we will gladly exchange it or refund your payment. Complete the form on the back of your invoice and send us the items that you would like to return/exchange.

Returns/exchanges are ONLY accepted within 30 days of the shipped date.

Orders placed from Alaska, Hawaii or Canada are not exchangeable or a $10 fee will be applied. You may not return or exchange: sale items and gift certificates.

Shipping and handling on returned merchandise is nonrefundable (unless the product is damaged or the wrong item was shipped).



How do I make an Exchange?

You may exchange an item for another size or even a completely different item. To ensure that your item is not sold out, please email us to hold your item(s).

How do I make a Return? You will need to pack up your items for shipment (in the original package if possible). Attach the pre-printed return label to the outside of your return package. Please remember that you will be responsible for the shipping costs and it is highly recommended that you send your package with insurance. That way you will be protected from loss during shipping. Once your return is processed your credit card will be refunded for the amount of your purchase minus the shipping charges incurred. Please note: It may take 10-14 days to process your return and 1-2 billing cycles for your credit card refund to appear on your statement. By shopping with us you have agreed to the return/exchange policies stated above.